Contact Burt's Bees Baby Support Team

A 'processing' 'received' status means that your order has been successfully submitted.

We process orders as they are received by our system (unless an expedited shipping method is selected). Orders are processed Monday-Friday (we are closed on weekends and holidays) and for orders placed after 12pm ET will be processed and be shipped the next business day.

Processing & Shipping Time: Orders may take up to an additional 1-2 business days for processing before shipment. **During peak sale periods, orders may require additional processing time before shipment**

Once your order leaves our Fulfillment Center, we’ll email you a tracking number, and your order status will change to ‘Shipped.’ That means it’s heading your way! You can check the status of your order at any time by logging into your account or using the TRACK MY ORDER page

What is your Return policy/How do I make a return?

I have a question about the sale?

I have a question about Honeybee Rewards

Where is my order?

My Item has damage or a defect, what should I do?

Contact us